Privacy Policy

Last updated: April 2026

SafeTrak ("we", "us", or "our") operates the SafeTrak mobile application and web platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service.

1. Information We Collect

We collect the following types of information to provide and improve our Service:

• Location data: GPS coordinates of tracked vehicles and, where enabled, your phone's location for trip tracking purposes.
• Account information: Your name, email address, and phone number when you register.
• Vehicle data: Vehicle registration, IMEI numbers, trip history, fuel records, and driver behaviour data.
• Camera & photos: Only when you choose to upload fuel receipts or community watch vehicle sightings. Photos are stored securely and not shared without your consent.
• Device information: Device type, operating system, and push notification tokens to deliver alerts.

2. How We Use Your Information

• To provide real-time fleet tracking and vehicle recovery features.
• To generate trip reports, fuel analytics, and driver score cards.
• To send alerts and push notifications about your fleet.
• To facilitate the Community Watch stolen vehicle recovery network.
• To improve the Service and fix issues.

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting (AWS), email delivery, and mapping services necessary to operate the platform.
• Law enforcement: Where required by South African law (POPIA) or court order.
• Community Watch participants: Stolen vehicle reports are shared (anonymised plate and description only) with opted-in watchers in the same province.

4. Data Retention

Location history is retained for 12 months. Trip and fuel records are retained for as long as your account is active. You may request deletion of your account and data at any time by contacting us.

5. Security

All data is transmitted over HTTPS and stored on encrypted AWS servers in the EU (Ireland) region. Access tokens expire after 90 days and are stored securely on your device using platform-level secure storage.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@safetrak.co.za.

7. Children

Our Service is not directed at children under 18. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via the app or email.

9. Contact Us

For privacy-related questions, contact us at support@safetrak.co.za or visit safetrak.co.za.